Welcome to the general practitioner
Sebastian Zippel

1. Select service: After clicking on the “Book appointment” button in the customer panel, please select the desired service.

2. Select employee: Decide on one of our qualified employees to provide the service.
3. Enter your personal details: Enter your personal details, answer questions about your insurance and AHV number, and let us know if you have any allergies.
4. Select date and time: Select the day and time that suits you.
5. Payment options: Choose one of our available payment options.

In the customer portal of our online booking system, you can change or update your appointments and personal details at any time after registering.

Cancellations can be made free of charge up to 24 hours before the appointment via the customer portal of our online booking system. If you need to cancel your appointment and have already made a payment, please contact us via the customer portal to discuss the next steps.

Please use the customer portal of our online booking system to cancel your appointment. Once you have logged in, follow the instructions for canceling your appointment. If you need assistance with this, we are here for you via the customer portal.

We recommend booking appointments in advance to minimize waiting times. In emergencies, we are of course there for you.

Yes, for most specialists you will need a referral from your GP.

Of course, you have the right to view your patient file at any time. Just get in touch with us.

If you have symptoms such as fever, cough or breathing difficulties, please contact us immediately by phone.

Please stay at home and contact us by phone. We will take the necessary steps.

Washing your hands regularly, keeping your distance and wearing a mask are effective measures.

We make every effort to keep waiting times as short as possible. You can plan your visit optimally by booking your appointment online.

In our practice, we rely on modern and environmentally friendly solutions. Therefore, we do not offer prescriptions in paper form. Instead, you will receive your prescription conveniently and securely either by email or directly from our patient-oriented care system. This digital approach not only enables us to respond more quickly to your needs, but also supports our joint contribution to environmental protection. We thank you for your understanding and flexibility in breaking new ground with us.

In our practice, we use the innovative “PauL” system for contactless and efficient patient calling. This allows us to control the audiovisual call directly via our screen in the waiting room, which also shows our practice TV with various information.

How does PauL work?

As soon as a patient is called, for example for a blood sample to be taken in the laboratory, we start the call via the day list. The patient’s name then appears on the screen and the patient can go to the relevant area of the practice independently. This process reduces direct contact and saves valuable time for everyone involved.

Patients are called in the order they appear on our daily list, based on their appointment times and the specific reason for their visit. This system ensures that our practice runs smoothly and efficiently, while ensuring the well-being and safety of our patients.

Yes, you should come in fasting for most blood tests.

Please make an appointment so that we can issue a certificate of incapacity for work.

We understand that it is important to respond to your concerns quickly and efficiently. In order to make the workflow in our practice as efficient as possible and to minimize waiting times for our patients, we have decided to reduce telephone contact. This helps us to spread the workload and ensure a high quality of patient care.

We offer you the following alternatives for questions and concerns:
– E-mail contact: Please send your questions to our practice by e-mail. We endeavor to process all inquiries as quickly as possible.
– Brief consultation: If you would like a personal consultation, you have the option of booking a brief consultation appointment with our secretary. She will be available to clarify your questions.

To book an appointment for a short consultation, please use our online booking system or email the practice. We thank you for your understanding and cooperation in making the practice as pleasant and efficient as possible for all patients.